Returns
If for any reason you are not happy with a product or find a fault, please contact me as soon as possible so that I can arrange a return and refund or repair. Customers have 14 days from date of receipt of the goods to arrange a return.
Refunds will be paid once the item has been returned including all original packaging and parts. Return postage costs will not be refunded unless the item is faulty. The customer must ensure they obtain proof of postage as I am not responsible for any items lost or damaged in transit.
If you wish to cancel your order for any reason you have 48 hours to contact me from the time the order was placed.
Refunds will be paid once the item has been returned including all original packaging and parts. Return postage costs will not be refunded unless the item is faulty. The customer must ensure they obtain proof of postage as I am not responsible for any items lost or damaged in transit.
If you wish to cancel your order for any reason you have 48 hours to contact me from the time the order was placed.
Shipping
I will aim to ship orders within seven days of purchase (unless otherwise stated in the product description) subject to receiving payment. All items will be sent via Royal Mail postal service by Special Delivery and will require a signature.
Overseas orders (outside of UK) will be sent via Royal Mail International Confirmed. They will also require a signature and can take up to ten days. If you are ordering from outside the UK any international custom/duty fees or taxes are the responsibility of the customer and are not included in the price.
It is the customer’s responsibility to ensure that the delivery address provided is correct. No refund will be given for an item sent to an incorrect or incomplete address unless the item is returned to me.
Overseas orders (outside of UK) will be sent via Royal Mail International Confirmed. They will also require a signature and can take up to ten days. If you are ordering from outside the UK any international custom/duty fees or taxes are the responsibility of the customer and are not included in the price.
It is the customer’s responsibility to ensure that the delivery address provided is correct. No refund will be given for an item sent to an incorrect or incomplete address unless the item is returned to me.
Care
All my jewellery is handmade from sterling silver and resin. It can be fragile so please do not put any unnecessary stress on the jewellery and try to avoid allowing the resin components to become scratched as this will ruin the effect of the jewellery.
Silver can become tarnished over time so clean with a soft cloth. Wearing the jewellery regularly can reduce the chance of tarnishing and when not in use store in the presentation box it comes in or a similar storage box. You should also avoid wearing the jewellery in chlorinated water.
Silver can become tarnished over time so clean with a soft cloth. Wearing the jewellery regularly can reduce the chance of tarnishing and when not in use store in the presentation box it comes in or a similar storage box. You should also avoid wearing the jewellery in chlorinated water.